TRAINING AND DEVELOPMENT

Shaping Growth; Integrating Opportunities; Your Ticket to Success

We consider our people our greatest assets, therefore bringing out the best in them is a commitment that we strive to achieve. Our structured training curriculum presents courses recommended for each position in the organization with the objective that the right skill sets are developed.

In our company, everybody is given an opportunity to grow and achieve their potential.

New Hire Training
An Integra employee's journey to success begins on the very first day.

The curriculum incorporates domain, technical, analytical and English communication training courses to ensure that new hires are equipped with the skills and knowledge they need before they are endorsed to their respective Operations / Call Center teams.

Cross Training
Integra employees are encouraged to learn more to grow more.

We highly encourage employees to expand their learning capacities through additional training as part of their Career Development Path.

Coaching Program
Together, we can achieve more.

Integra continues to promote a coaching and mentoring culture. We have a coaching program in place with the underlying thrust of providing employees with the opportunity to excel in their field of work. From the top-down, coaching has always been a key component in making sure that our employees get the support they need as we work toward the same goal: SUCCESS!

Customer Service Training
Integra employees embody the value of Customer Focus.

Having Customer Focus as one of Integra's corporate values, we provide a customer service training course which specializes in customer satisfaction, employee satisfaction, and organizational profitability to improve service delivery. We have adopted the Stellar Customer Service model, in partnership with Achieve Global, to build an organization that cares for our customers and aspires to provide them with a Positive Defining Moment.

English Communication Training
Communicating across boundaries.

Integra's English Communication Training programs are geared towards building the skills to communicate and interact with our customers and Business Owners. Another program related to this is the Discussion Skills training that prepares leaders in the facilitation of conference calls, agenda preparation, and other topics that will strengthen the working relationship with Business Owners.